SUNY Online Help Desk

Get the support you need, when you need it.

The should be your first call when experiencing technical issues with online, hybrid or high-flex courses that use Brightspace. This resource is for students having technical issues in online courses or using Brightspace. The Help Desk is staffed with experts who can assist with:

  • Navigating online, hybrid or high-flex courses
  • Solving technical issues 
  • Ensuring your computer system is set up optimally for the online environment
  • Performing basic online tasks such as submitting assignments, quizzes or tests, and participating in discussions

You can contact the SUNY Online HelpDesk during its extensive hours, including evenings and weekends. 

How to get help

To speak to a SUNY Online representative, call the help desk at 1-844-673-6786 or 518-320-1300 during support hours.

To place a written request for help:

  1. Go to the page of the SUNY Online Help Desk website
  2. Click "Submit a Help Ticket" 
  3. Click "Request Service"
  4. A representative will follow up with you by email.
     

When you place a request for help, be sure to:

  • Be as specific as possible about the problem you are experiencing
  • Include your course name(s) or CRN code(s)
  • Copy and paste any error messages you received into your help request
  • Consider taking a quick screenshot to include in your help request
  • Note that you are from ÌÇÐÄvlog

You can also search your support tickets to view current or past ticket submissions.